This role is ideal for someone who wants to grow alongside a fast-growing business. We're looking for someone who embraces ownership, thrives in evolving environments, and understands that growing companies require adaptability, initiative, and resilience.

The right person is emotionally mature, professional, remains calm under pressure, and can confidently navigate changing priorities without losing focus. Rather than waiting for direction, they anticipate needs, solve problems proactively, and help build the systems and processes that enable the business to scale.

Experience

• Bachelor's degree in Business Administration, Management, Office Administration, Communications, or a related field.

• Minimum of 5 years proven experience in an administrative, contracts, client administration, or coordination role.

• Demonstrable experience managing contracts, client records, compliance documentation, or similar administrative processes within a service-based organisation.

• Experience supporting senior managers or working within a structured corporate environment is highly desirable.

• Comfortable maintaining accurate records across multiple digital systems and ensuring documentation is complete, organised, and audit-ready.

• Experience working in a remote-first environment and managing priorities independently.

• Proficient in Google Workspace and Microsoft Office (Word, Excel, PowerPoint).

• Familiarity with ClickUp, Slack, CRM platforms, contract management systems, or similar collaboration and project management tools.

• Experience supporting UK-based clients or working within UK business processes is an advantage.

• Experience in the interpreting, accessibility, healthcare, education, or social impact sector is an advantage.

Skills & Working Style

• Exceptionally organised with outstanding attention to detail; accuracy in contracts, records, and documentation is essential.

• Highly proactive in identifying missing information, upcoming renewals, documentation gaps, and compliance risks before they become issues.

• Strong organisational and time management skills, with the ability to manage multiple client accounts and competing priorities effectively.

• Clear, professional written communication with a consistent and client-appropriate tone.

• Able to work independently within a defined scope while exercising sound judgement and escalating issues appropriately.

• Highly adaptable, resourceful, and comfortable navigating changing priorities in a fast-paced environment.

• Demonstrates strong critical thinking and problem-solving skills, balancing accuracy, efficiency, and business priorities.

• Exercises a high level of integrity, discretion, and professionalism when handling confidential client information.

• Comfortable following structured processes while continuously looking for opportunities to improve systems and administrative workflows.

• Excellent data entry, documentation, and record management skills with a high degree of accuracy.

This role is best suited for someone who:

• Takes ownership and proactively identifies what needs to be done without waiting for direction.

• Thinks ahead, anticipates risks, and resolves issues before they become problems.

• Brings a solutions-first mindset and is comfortable building, improving, and documenting processes as the business grows.

• Operates with urgency while maintaining exceptional accuracy and attention to detail.

• Is highly adaptable and able to manage multiple priorities in a fast-paced, evolving environment.

• Communicates confidently, asks thoughtful questions, suggests ideas, and escalates issues when appropriate rather than waiting for instructions.

• Demonstrates leadership through accountability, initiative, and sound judgement, regardless of job title.

• Enjoys working in a collaborative team where everyone contributes beyond their immediate responsibilities to help the business succeed.

• Is motivated by continuous improvement and actively looks for ways to make systems, documentation, and workflows more efficient.

Preferred Qualifications

• Professional certifications in business administration, project coordination, operations, compliance, or related disciplines are an advantage.

• Additional training in process improvement, systems management, or project coordination is beneficial.

• Familiarity with UK data protection, compliance requirements, or contract administration practices is an advantage.

Work Setup Requirements

• Reliable internet and quiet workspace.

• Quality camera and microphone available for ad-hoc video call meetings

• Filipino & based in the Philippines and able to work during agreed time zones

• Schedule: Monday to Friday

• Shift: Monday - Friday 9 AM to 5PM UK time.

• Type: Full-time, Independent Contractor, remote (this must be your only job). No other employment or freelance projects.