Booking & Reservations Management
Own the end-to-end booking process, appointments, reservations, or client bookings, ensuring accuracy and timely confirmation at every step.
Maintain the master booking calendar, resolving conflicts and double-bookings before they become a problem for clients or the team.
Track pending bookings, outstanding confirmations, and follow-ups requiring action.
Process cancellations, rescheduling requests, and changes promptly, keeping all parties informed.
Own inbox to zero daily across booking-related communication channels. Draft clear, professional responses to booking enquiries; send independently once trust is established.
Coordinate logistics tied to bookings, venues, travel, accommodation, or resources as required.
Handle correspondence, including emails and phone calls, with professionalism and discretion.
Maintain accurate records through data entry, filing, and documentation management using tools like Google Workspace and Microsoft Office.
Continuously refine booking workflows and SOPs over time.
Flag anomalies, unusual cancellation patterns, recurring scheduling conflicts, capacity issues, and surface them to the relevant lead.
Prepare clear, simple daily or weekly reports summarising booking volume, status, and any issues requiring attention.
Operational Bridge
Serve as the main point of contact for internal and external parties on all booking-related matters.
Act as the link between clients, vendors, and internal teams to ensure bookings run smoothly end-to-end.
Follow up on outstanding booking-related actions to ensure timely completion.
Support broader coordination efforts by tracking booking-related deadlines and deliverables.
Coordinate with managers or team leads to relay updates, clarify instructions, or resolve booking conflicts.
Compile booking activity and issues from different sources into concise, regular updates for leadership.
Client & Customer Coordination
Respond to booking enquiries promptly and professionally across all channels (email, phone, messaging platforms).
Confirm booking details with clients ahead of time, ensuring nothing is missed or misunderstood.
Manage waitlists and reallocate availability efficiently when cancellations occur.
Handle client concerns or booking disputes calmly, escalating where necessary.
Maintain a consistent, professional tone in all client-facing communication that reflects the organisation's standards.
This role is ideal for someone who wants to grow alongside a fast-growing business. We're looking for someone who embraces ownership, thrives in evolving environments, and understands that growing companies require adaptability, initiative, and resilience.
The right person is emotionally mature, professional, remains calm under pressure, and can confidently navigate changing priorities without losing focus. Rather than waiting for direction, they anticipate needs, solve problems proactively, and help build the systems and processes that enable the business to scale.
Education
A degree in Business Administration, Communications, or a related field is useful but not required
Relevant certifications (e.g. PA/EA diploma, project management, or digital marketing certifications) are a plus, not a prerequisite
Experience
Minimum 3 years in a booking, reservations, scheduling, or customer service coordination role
Experience managing a high volume of bookings or appointments across multiple channels
Experience handling cancellations, rescheduling, and client communication under time pressure
Experience working with vendors, venues, or third parties to coordinate logistics
Experience working remotely and independently with minimal supervision
Technical knowledge
Comfortable managing calendars and scheduling tools with accuracy and speed
Strong written and verbal communication skills, particularly for client-facing correspondence
Methodical approach to data entry and record-keeping
Able to identify booking patterns, anomalies, or capacity issues and report them clearly
Communication
Excellent written English, with a genuine ear for tone and voice across different audiences
Confident spoken English, able to present a campaign plan or performance review to stakeholders
Able to explain performance honestly, including when results fall short
Tools and platforms
Google Workspace
Microsoft Office
Booking/reservation software (e.g. Calendly, Acuity, or similar)
Slack
ClickUp
CRM or client database tools
Availability and commitment
Full-time availability. This is not a part-time, freelance, or project-based engagement.
No concurrent full-time role or competing commitments
Consistent working hours with advance notice for any planned absence
Some flexibility around campaign launches and live moments
Minimum 12-month commitment to the role
Equipment and workspace
Reliable high-speed internet suitable for video calls, uploads, and collaboration tools
A computer capable of running multiple applications and light editing work simultaneously
Clear microphone and webcam for professional meetings
A quiet, professional, distraction-free workspace
Confidentiality and security
Ability to protect brand accounts, credentials, unreleased campaign material, and internal processes while working remotely
Secure handling of account access, passwords, and platform permissions
NICE TO HAVE
Certifications
Customer service or hospitality certifications
Administrative or office management certifications
Project coordination certifications (e.g. CAPM), advantageous but not expected
Additional skills
Experience with multi-timezone scheduling for international clients
Familiarity with payment processing or invoicing tied to bookings
Experience supporting a startup or fast-growing organisation with evolving booking processes
Multilingual ability, where client base is international
Basic reporting skills (e.g. spreadsheets, simple dashboards) to track booking trends over time
Work Setup Requirements
Reliable internet and quiet workspace.
Quality camera and microphone available for ad-hoc video call meetings
Filipino & based in the Philippines and able to work during agreed time zones
Schedule: Monday to Friday
Shift: Monday - Friday 9 AM to 5PM UK time.
Type: Full-time, Independent Contractor, remote (this must be your only job). No other employment or freelance projects.
Fully remote, work from anywhere
Biweekly payout
21 general leaves
10 paid PH holiday leaves
8 paid UK holiday leaves
Monthly reimbursable Wellness & Growth allowance
Quarterly Learning & Skill Workshops
Mental Health Wellness Support
Access to UDEMY and other learning subscriptions
Creative and collaborative work culture
Exposure to high-impact roles within a growing marketing team
Work with purpose-driven organisations
Send your application to our form here. Our HR Partner will review submissions through our application form.
Please note that we will only review applications from the form.
